Order support guide

How can I track an order?

When tracking is available, the tracking details are sent to the email used at checkout after dispatch.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

Which carrier is used?

The listed Standard shipping carrier is USPS. The shipping origin is 1201 Meadow Dr, Algonquin, Illinois, 60102, United States.

Which items cannot be returned?

Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale

Can I return an item?

Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.

How can I contact the store?

Email support@helinoux.shop or call 917-271-9550. Support availability is Weekdays 9 AM to 5 PM.

How is the order fulfilled?

No third-party fulfillment partner